Information for our passengers and freight customers

 

Stateliner is monitoring the situation regarding the Coronavirus with the utmost care and is in close contact with the South Australian Public Transport Authority (SAPTA). We are prepared to implement any new guidance from SAPTA accordingly. The well-being and safety of our passengers and drivers is and has always been our highest priority.

Below you can find current information:

 

10/07/20 - EXTRA SERVICES  effective 25th July 2020

We have increased days of travel and altered departure times on our South East, Riverland and Whyalla timetables.

To bring yourself up to date with our revised timetables, please visit our website or phone 1300 851 345 for more information.

 

2/07/20 - FULL SEATING CAPACITY - effective 27th July 2020

Coinciding with relaxed COVID restrictions in South Australia, full seating capacity on coaches can now be utilised. From Monday 27th July, Stateliner will increase seating availability to 40 passengers on all services. Where possible, passengers will be well spaced, however before booking, you should understand that sitting next to a fellow passenger is always a possibility on public transport.

Please do not travel if you are feeling unwell or experiencing COVID symptoms.

We encourage all passengers to maintain good personal hygiene and if possible, carry their own supply of hand sanitiser.

When booking, please leave your current contact details.

 

24/06/20 - ADDITIONAL WEEKEND SERVICES DURING JULY SCHOOL HOLIDAYS - effective 4th to 19th July 2020

We have added additional services during weekends of the July school holidays.  TICKETS FOR WEEKEND SERVICES MUST BE BOOKED AND PAID FOR IN ADVANCE. NO DRIVER SALES ARE AVAILABLE ON THE DAY OF DEPARTURE.

 

24/06/20 - EXTRA SERVICES - RIVERLAND TIMETABLE effective 30th June 2020

We have increased days of travel on our Riverland timetable.

 

24/06/20 - EXTRA SERVICES & SERVICE CHANGE - SOUTH EAST (via Coast) TIMETABLE effective 30th June 2020

We have increased days of travel and altered departure times on our South East timetable.

To bring yourself up to date with our revised timetable, please visit our website or phone 1300 851 345 for more information.

 

 

03/06/20 - EXTRA SEATING CAPACITYeffective 5th June 2020

Stateliner will be carrying a maximum of 20 passengers per service as per SA Health's recently issued advisory.

Passengers should maintain good personal hygiene at all times and we encourage you to carry your own supply of hand sanitiser.

If you are feeling unwell or showing COVID symptoms, please do not travel.

 

01/06/20 - EXTRA SERVICES - WHYALLA TIMETABLE effective 3rd June 2020

We have increased days of travel on our Whyalla timetable.

To bring yourself up to date with our revised timetable, please visit our website or phone 1300 851 345 for more information.

 

19/5/20 - EXTRA SERVICES - WHYALLA TIMETABLE effective 21st May 2020

We have increased services and days of travel on our Whyalla timetable.

 

 

01/4/20 - Terminal closures

Please note the closure of our Port Pirie and Port Lincoln terminal during the coronavirus outbreak, effective Friday 3rd April 2020. The Renmark office is also closed at this time. Please book travel on-line or phone our Adelaide office on 1300 851 345 for phone bookings and general enquiries.

 

27/3/20 - NEW TIMETABLES effective 1st April 2020

Due to the evolving situation with COVID-19, following consultation with SAPTA we are now reducing the frequency of services on our network to better suit the current circumstances.

Stateliner will continue to run regular services to all of our current destinations, with the exception of Bute, Port Broughton and Loxton on their respective runs.

To bring yourself up to date with our revised timetables, please visit our website or phone 1300 851 345 for more information.

We appreciate your understanding and cooperation during these challenging times.

 

25/3/20 - No Cash accepted effective 1st April 2020

Please pre-book online, in the terminal or by telephone 1300 851 345 and pay by credit/debit card. CASH WILL NO LONGER BE ACCEPTED IN THE TERMINALS OR BY THE DRIVER, during this period.

 

25/3/20 - Coachfreight services - suspended from 30th March 2020

As many of our freight agents are closing in response to COVID-19, we cannot guarantee secure parcel drop off/collection over this period. LAST FREIGHT TO BE CARRIED SUNDAY 29th MARCH 2020.  Our apologies for this inconvenience, however it is unavoidable in the current circumstances.

 

25/3/20 - Please also review our 'NEWS' page for additional updates.

 

Can I still travel with Stateliner?

If you have recently returned from overseas, unfortunately we are unable to let you travel on our services due to the SA Health advice relating to self-isolation and close contact for more than 2 hours.

For all other passengers. YES. New timetables are in place from Wednesday 1st April 2020. We will be offering reduced services to cater for essential travel purposes.

Stateliner will be carrying a maximum of 12 passengers per service to accommodate social distancing at this time. Passengers will be well spaced, however immediate family members may still sit together.

It is important when making a booking for travel that you leave a contact phone number (& email address if possible).

However, you must reconsider your need to travel if you are feeling unwell.

 

What action is Stateliner taking?

In addition to thorough cleaning of our coaches, we are monitoring any government regulations and are ready to adopt any new guidelines regarding long distance road transport as advised by SAPTA.

 

Can I request a refund on my ticket?

Travel is refundable following the usual procedures on our tickets. Should you wish, travel dates can be changed for future use without extra fees. Please phone our Adelaide Office 1300 851 345, your local Terminal or Stateliner Agent.